Web Customers most satisfied with Retail Firms

Retail firms topped the rankings for customer respect index, measured to see the customer service levels on the web. Overstock.com was ranked Number 1. Now why retail?

83% of customers feel they received a helpful response for their inquiries (Industry average : 60%)
65% of email inquiries were responded within a day (Industry average : 57%)
21% felt the Online Chat service was a nice option (Industry average : 12%)